By placing an order with Indian Craze, you confirm that you are
in agreement with and bound by the terms and conditions below.
Definitions:
The Client: The company or individual requesting the services of
Indian Craze.
Indian Craze: Primary designer/site owner & employees or
affiliates.
General
Indian Craze will carry out work only where an agreement is
provided either by email, telephone, mail or fax. Indian Craze
will carry out work only for clients who are 18 years of age or
above. An 'order' is deemed to be a written or verbal contract
between Indian Craze and the client, this includes telephone and
email agreements.
Website Design
Whilst every endeavor will be made to ensure that the website
and any scripts or programs are free of errors, Indian Craze
cannot accept responsibility for any losses incurred due to
malfunction, the website or any part of it.
The website, graphics and any programming code remain the
property of Indian Craze until all outstanding accounts are paid
in full.
Any scripts, cgi applications, php scripts, or software (unless
specifically agreed) written by Indian Craze remain the
copyright of Indian Craze and may only be commercially
reproduced or resold with the permission of Indian Craze.
Indian Craze cannot take responsibility for any copyright
infringements caused by materials submitted by the client. We
reserve the right to refuse any material of a copyrighted nature
unless adequate proof is given of permission to use such
material.
Any additions to the brief will be carried out at the discretion
of Indian Craze and where no charge is made by Indian Craze for
such additions, Indian Craze accept no responsibility to ensure
such additions are error free and reserve the right to charge an
according amount for any correction to these or further
additions.
The client agrees to make available as soon as is reasonably
possible to Indian Craze all materials required to complete the
site to the agreed standard and within the set deadline.
Indian Craze will not be liable for costs incurred, compensation
or loss of earnings due to the failure to meet agreed deadlines.
Indian Craze will not be liable or become involved in any
disputes between the site owner and their clients and cannot be
held responsible for any wrongdoing on the part of a site owner.
eg. Any disputes re content/images that have been provided to us
for inclusion on the site.
Indian Craze will not be liable for any costs incurred,
compensation or loss of earnings due to the work carried out on
behalf of the client or any of the clients appointed agents.
Indian Craze will not be liable for any costs incurred,
compensation or loss of earnings due to the unavailability of
the site, its servers, software or any material provided by its
agents.
A deposit of 50% is required with any standard project and 40%
for database driven projects before any design work will be
carried out. This figure may be higher for websites of an adult
nature and is non-refundable. Maintenance charges are 30% of the
total website amount and it includes minor changes that can be
made within 15-30 minutes like changes of text or pictures of
same size etc. and major changes like addition of new page, etc
will be charged extra.
Once a website has been designed and completed the final balance
of payment is then due in accordance with our payment terms.
There are no exceptions to this, i.e If the client decides they
no longer want the site, as they have commissioned the work and
paid a deposit they are still obliged to pay for the work that
has been done. Non payment will result in legal action being
taken if necessary.
Database, Application and E-Commerce Development
Indian Craze cannot take responsibility for any losses incurred
by the use of any software created for the client. Whilst every
care has been taken to ensure products are problem free and
accurate, the ultimate responsibility lies with the client in
ensuring that all software is functioning correctly before use.
Any scripts, applications or software (unless specifically
agreed) written by Indian Craze remain the copyright of Indian
Craze and may only be commercially reproduced or resold with the
permission of Indian Craze.
Where applications or sites are developed on servers not
recommended by Indian Craze, the client is expected to provide
or seek any information,additional software,support or
co-operation pertaining to the server required in order for the
application to be correctly developed. Where large applications
are to be developed, it is the clients responsibility to provide
a suitable testing environment which is identical to the final
production environment.
The client is expected to test fully any application or
programming relating to a site developed by Indian Craze before
being made generally available for use. Where "bugs", errors or
other issues are found after the site is live, Indian Craze will
endeavor (but is not obliged to) to correct these issues to meet
the standards of function outlined in the brief
Compatibility
Indian Craze will endeavor to ensure that any developed/designed
site or application will function correctly on the server it is
initially installed in and that it will function correctly when
viewed with the web browsing software Microsoft Internet
Explorer Version 6 and to an acceptable level with Mozilla
browsers. Indian Craze can offer no guarantees of correct
function with all browser software.
Website Hosting
Whilst Indian Craze recommends hosting companies to host
websites, no guarantees can be made as to the availability or
interruption of this service by Indian Craze cannot accept
liability for losses caused by the unavailability, malfunction
or interruption of this service, or for loss of turnover, sales,
revenue, profits or indirect, consequential or special loss.
Indian Craze reserves the right to refuse to handle in any way,
material which may be deemed offensive, illegal or in any way
controversial, and also to terminate the free hosting service
should the necessity arise.
Payment of Accounts
A deposit is required from any new client before any work is
carried out. It is the Indian Craze policy that any outstanding
accounts for work carried out by Indian Craze or its affiliates
are required to be paid in full, no later than 30 days from the
date of the invoice unless by prior arrangement with Indian
Craze.
Once a deposit is paid and work completed you are obliged to pay
the balance of payment in full. We will contact clients via
email and telephone to remind them of such payments if they are
not received when due.
If accounts are not settled or Indian Craze have not been
contacted regarding the delay, access to the related website may
be denied and web pages removed, we will then pass such cases to
the Delhi Courts to pursue payment, non payment can result in
county court judgements (ccj's) being added to the clients
credit rating. All disputes will be settled in Delhi Courts
only.
Following consistent non payment of an invoice our Solicitors
will contact the client in question, with a view to taking the
matter further and if need be to seek payment through legal
procedures, and if necessary court summons.
Complaints Procedure
Informal procedure
Anyone who experiences a problem with their web service provided
by Indian Craze should raise the matter directly using our
online contact form to do so, giving sufficient information to
locate the material (such as an url) and clearly outlining the
grounds for complaint.
Indian Craze will approach the individual responsible for the
material in question with a view to resolving the matter to the
satisfaction of the complainant.
Formal procedure
The formal complaints procedure should only be used where the
complainant feels that the nature of the complaint is too
serious to be dealt with informally, or where a satisfactory
conclusion has not been reached after following the informal
procedure.
A formal complaint should be made in writing to Indian Craze,
who will acknowledge receipt and ensure that the matter is
looked into as soon as possible.
An initial response to any complaint can be expected within
seven days of its receipt; a full and considered response to the
complaint should be completed within 30 days and any subsequent
remedy implemented with the minimum of delay.
|
